Resolver is a risk and compliance management platform that helps organizations manage complaints, incidents, audits, and enterprise risk in a unified system. The platform's comprehensive risk management capabilities cover the operational risk and compliance requirements of regulated industries — financial services, healthcare, and insurance — where risk management is both a legal obligation and a business necessity.
Resolver's complaint management capabilities handle the intake, investigation, and resolution of customer complaints in a documented, compliant manner. For financial services firms and other regulated entities where complaint management is a regulatory requirement, Resolver provides the structured process and audit trail that regulators expect.
The platform's incident management capabilities handle everything from cybersecurity incidents to workplace accidents, ensuring that events are properly documented, investigated, and reported in compliance with legal and regulatory requirements. Integration with HR and IT systems allows incidents to be linked to the relevant organizational context.
Key capabilities include complaint management, incident management, audit management, enterprise risk assessment, policy management, and regulatory reporting. Resolver serves compliance and legal teams in financial services, insurance, healthcare, and other regulated industries.
