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Client communication and case tracking platform that keeps legal clients informed on matter progress, reducing inbound calls and improving client satisfaction scores.
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CaseStatus was founded in 2018 and is headquartered in Austin, Texas. The platform was built to solve the intake-to-resolution communication gap that generates the majority of inbound calls to law firms — particularly in high-volume immigration and personal injury practices. The company grew rapidly by addressing a workflow problem that practice management software had largely ignored: how to keep clients informed without burdening staff.
CaseStatus provides automated case milestone notifications, a mobile app for clients to check status 24/7, two-way secure messaging between attorneys and clients, client satisfaction surveys (NPS), online bill pay, referral management, and a firm-facing dashboard for managing client communication at scale. Integrations connect with major immigration and PI practice management platforms to automatically push case status updates when internal milestones are completed.
Unlike general CRM or client portal features built into practice management suites, CaseStatus is purpose-built for high-volume practices where keeping clients informed is a full-time operational challenge. Its immigration and PI specializations mean the notification workflows reflect the specific procedural stages — USCIS receipt notices, RFE responses, settlement demand tracking — relevant to those practice areas.
Best fit: Immigration law firms, personal injury practices, and other high-volume plaintiff-side firms with large client bases where reducing inbound status calls and improving client experience through automated communication is a measurable operational priority.
Hands-on review pending.