Modria is an online dispute resolution (ODR) platform that provides structured processes for resolving consumer and business disputes without requiring court proceedings or in-person hearings. The platform's technology-mediated process allows parties to negotiate, mediate, and reach binding settlements entirely online, reducing the cost and friction of formal dispute resolution.
Modria's automated negotiation tools allow parties to submit offers and counteroffers in a structured format, with the platform providing guidance and information to help parties reach agreement. When automated negotiation doesn't resolve disputes, the platform facilitates mediation with a neutral mediator through its online case management system.
The platform is used by courts, government agencies, and businesses that want to provide accessible dispute resolution for high volumes of relatively routine disputes — consumer protection cases, e-commerce disputes, insurance claims, and landlord-tenant matters — that would overwhelm traditional court systems.
Key capabilities include automated negotiation, online mediation, arbitration case management, document exchange, and resolution tracking. Modria serves courts implementing ODR programs, government agencies, and businesses managing customer disputes at scale.
